MONITOR is a complete ERP system optimized for manufacturing companies. With a history of 40 years, we are the leading supplier of ERP systems in our market segment. The team of 180 dedicated professionals is working with more than 3500 customers across 25 countries in Europe, Asia and South America. As of today, our system is translated into 14 languages and we see growing interest in our tool globally.


CUSTOMER SUPPORT ANALYST

Hudiksvall, Sweden

We are currently seeing a big demand for strengthening our product and services in the Baltic region and due to that we want to increase the customer happiness with providing support on Estonian language.

We are looking for a new colleague who is eager to join this journey. You should be a positive person that thrives in a dynamic environment, enjoy working with people, feel the excitement in learning new things and be a standout colleague in the process of helping our customers.

This job requires relocation to Hudiksvall, Sweden. No worries, our team will do the best to help you to relocate, set up locally and adapt to Scandinavian lifestyle & culture.

Responsibilities:

  • Provide an extraordinary Customer Experience by addressing inquiries using different channels (telephone, email, internet – could be more in the future);
  • Assist customers in gaining the most value from their MONITOR ERP System;
  • Identify additional opportunities for MONITOR solutions to benefit the customer's business needs;
  • Document each customer contact using our support system in a clear, concise, and understandable format;
  • Bring up unresolved customer issues with all pertinent information included, to appropriate resources.

Qualifications:

  • You are a university degree holder with 2-3 years of experience in manufacturing or finance;
  • Strong in verbal and written communication skills including the ability to actively listen, and ask important probing questions;
  • You shall be able to learn and apply system knowledge easily, work within defined policy and procedures, and use standardized tools and technology to perform job functions;
  • Your native language is Estonian, and you speak and communicate easily in English.

You will get extra points for knowledge in the following areas:

  • ERP systems, preferable Monitor;
  • Manufacturing;
  • Inventory and supply chain management;
  • Accounting;
  • Russian or Swedish language speaking.

Need more information?

Merily Kesküll
Värbamisspetsialist
merily.keskyll@fontes.ee
Kevin Schultz
Nooremkonsultant
kevin.schultz@fontes.ee